FAQ

👋 Who are we?

Passionate about collectible card games (TCG), we are a team of true fans specializing in Pokémon, Yu-Gi-Oh!, Lorcana, Magic: The Gathering (MTG), and One Piece licenses.

Our goal? To offer you a selection of 100% official and quality products, carefully chosen to satisfy all collectors and players.

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🕒 What are our opening hours?

🛒 Online sales only.
📦 Order processing & customer service: Monday – Friday, 10:00 AM to 5:00 PM (excluding public holidays).

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🏪 Do we have a physical store?

🚫 No, we no longer have a physical store open to the public.
✅ However, order pickup is possible directly from our warehouse. All our sales are made online on our website.

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✅ Are our products official?

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🎴 Are the single cards sold new?

✅ Yes, all our cards are new! They are carefully protected as soon as they are removed from the booster to guarantee their perfect condition.

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💳 What payment methods are accepted?

You can pay for your purchases by:

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📦 When and how do we send your packages?

📦 Shipping from Monday to Friday (excluding public holidays and vacations).
🚀 Delivery times vary depending on the chosen shipping method and your location.
ℹ️ For more details, consult our Delivery page.

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📍 My tracking number doesn't work, what should I do?

It is normal for your tracking number to appear as invalid right after dispatch. It takes a few hours for the information to be updated by the carrier during collections at our warehouse.

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⚠️ My package packaging is damaged, what should I do?

❌ Why? Once accepted, the package becomes your responsibility, and it is difficult to prove where and when it was damaged.

✅ In case of immediate return, we can offer you a quick and suitable solution.