🛒 GENERAL TERMS AND CONDITIONS OF SALE (GTC)

Last updated: 02/2026

1️⃣ Application of the Conditions

These General Terms and Conditions of Sale (GTC) govern exclusively the contractual relationship between:

• Media Discount 77 , SASU with a capital of €1,000, registered with the RCS of Meaux under number 834 277 857 ,
  Registered office: 1 Rue des Peupliers, 77177 Brou-sur-Chantereine, France
  trade name: Poké-Geek ,

And

• The Client , any natural or legal person making a purchase on the website poke-geek.fr .

Any order validated on the site implies full and complete acceptance of these Terms and Conditions.
The client declares that they have the necessary legal capacity to enter into a contract.

2️⃣ Products & Availability

🔹 Products offered

Poké-Geek offers collectible cards, trading card games (TCG), board games, goodies and merchandise from the Pokémon, Magic, Yu-Gi-Oh! universes and Geek culture.

🔹 Product Information

In accordance with Article L111-1 of the Consumer Code , the products are described as accurately as possible.
The images are provided for illustrative purposes only and are not contractual.

🔹 Availability

• Products in stock: shipping within 24 to 72 business hours after payment confirmation.

• In the event of a stock shortage, an indicative restocking timeframe can be provided.

3️⃣ Orders

🛍 Placing an order

The customer must provide accurate information (name, address, email).
Poké-Geek cannot be held responsible for any input error resulting in a delay or inability to deliver.

A confirmation email is sent after payment is validated.

🚫 Right to refuse

Poké-Geek reserves the right to refuse or cancel any order in the event of:

• ongoing litigation

• suspicion of fraud

• Invalid address,

• abnormal or abusive order.

🆕 Pre-orders

Some products offered on the site may be available for pre-order .

Pre-ordering allows you to reserve a product before its official release , subject to availability from publishers and distributors.

🔒 Firm and definitive character

All pre-orders are final and non-refundable .
It cannot be cancelled, modified or refunded under any circumstances , except in the event of cancellation of the release by the publisher or in the event of an inability to obtain supplies beyond the control of Poké-Geek.

📦 Pre-orders are being shipped

Pre-orders are shipped from the official release date , subject to actual receipt of stock by Poké-Geek .

Release dates are indicative and subject to change by publishers or distributors.
Poké-Geek cannot be held responsible for any delay related to a change in schedule or a supplier delay.

📌 Mixed orders

If an order contains both in-stock and pre-ordered products, the entire order will be shipped together as soon as all products are available, unless otherwise stated during the ordering process.

🆕 Order cancellation before shipment (excluding pre-orders)

Any cancellation request made before shipment is reviewed on a case-by-case basis and accepted as a commercial gesture .

Transaction fees charged by payment providers (Shopify Payments, Klarna, PayPal or other), which are not refunded to the seller , remain the responsibility of the customer.

In the event of a refund, the amount returned will correspond to the amount actually received by Poké-Geek , less these fees.

👉 Alternatively, a credit note for the total amount of the order may be offered, valid on the entire site, without time limit .

4️⃣ Price & Payment

💰 Price

Prices are shown in euros (€), excluding delivery charges.
The prices applied are those in effect at the time the order is validated.

💳 Accepted payment methods

• Bank card (Visa, MasterCard)

• PayPal

• Klarna (payment in installments)

The order is only confirmed after full payment .

🌍 Customs fees

For any shipment outside the European Union or French overseas departments and territories, any customs fees and taxes are the sole responsibility of the customer .

5️⃣ Order Delivery & Pickup

📦 Available delivery methods

The delivery methods available at the time of ordering are:

• Mondial Relay – Delivery to a collection point (3 to 5 business days)

• Chronopost Shop2Shop – Delivery to a Chronopost collection point (2 to 4 business days indicative)

• UPS – Home delivery or delivery to a UPS Access Point depending on availability (24 to 72 business hours indicative)

• Colissimo Tracked with signature – Home delivery (24 to 48 hours for mainland France)

The delivery times provided are indicative only.

🚚 Order processing

Orders are prepared and shipped within 24 to 72 business hours after payment confirmation.
A tracking number is sent by email as soon as the package is picked up by the carrier.

🏪 Order pickup on site

Order collection on site is only possible if this option is expressly offered when the order is validated .

The withdrawal takes place:

• By appointment only,

• after confirmation by email,

• upon presentation of an identity document corresponding to the name appearing on the order.

No withdrawals can be made without prior validation from Poké-Geek.

⚠️ Incorrect address, package refused or unclaimed

In the event of a package being refused, unclaimed or returned due to an incorrect address, it will be returned to the seller.

After Poké-Geek receives the package, a refund can be issued after deduction of :

• outbound shipping costs,

• return shipping costs,

• preparation and processing fees,

• as well as payment fees not reimbursed by the service providers .

No refund can be demanded until the package has been received by the seller.

6️⃣ Right of withdrawal & Returns (excluding pre-orders)

In accordance with Article L221-18 of the Consumer Code , the customer has a period of 14 days from receipt to exercise their right of withdrawal.

📦 Return conditions

• New, unopened product in its original packaging

• Boosters, displays, boxes and sealed products strictly unopened

Return shipping costs are the responsibility of the customer.

🚫 Exclusions

• Unsealed, damaged or incomplete products

• Products on sale or being cleared out

The refund will be processed within 5 working days after receipt and verification.

7️⃣ Sale of cards and sealed products

The cards are new and have been handled with care.
No claims will be accepted for minor printing defects (centering, white dots).

Sealed products must not be opened under any circumstances.

8️⃣ Complaints & Customer Service

Any complaint must be made within 48 hours of receipt , by email, with supporting photos if necessary.

Any attempt at fraud may result in:

• the closure of the customer account,

• legal proceedings.

9️⃣ Applicable Law & Personal Data

These terms and conditions are governed by French law .
Any dispute will fall under the jurisdiction of the court of Poké-Geek's registered office.

In accordance with current regulations (GDPR), the customer has the right to access, rectify and delete their personal data.