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Pickup available at Boutique Poke-Geek
Usually ready in 24 hours
Reliable shipping
Flexible returns
Claydol
Product description
Official products & authenticity
100% official and authentic products.
Poke-Geek selects its TCG products from official publishers, manufacturers and approved distributors.
- Official products guaranteed
- Verified sourcing from trusted partners
- Reinforced packaging for collectibles
- Responsive support before and after purchase
Pickup & delivery
Prepared within 24–48 business hours, excluding pre-orders.
Orders are prepared and shipped from France with reinforced protective packaging to reduce transport risks.
- Delivery via Mondial Relay / pickup point, Chronopost Relais / Shop2Shop, Colissimo (home delivery) or UPS (depending on the area)
- Warehouse pickup Monday to Saturday, 10:00 a.m. to 3:00 p.m., after availability confirmation by email
- Pre-orders are shipped as soon as available, according to the date shown on the product page when applicable; a tracking link is available once the order has shipped
Returns
- Right of withdrawal — You have 14 days from receipt to notify your decision by sending a clear statement to info@poke-geek.fr or by using the online withdrawal function. Products must then be returned within 14 days of that notification, in accordance with the published policy.
- Diminished value — Any diminished value is assessed case by case according to the product’s actual condition; no automatic or systematic deduction is applied.
- Opened or unsealed TCG products — Opening, unsealing or altering a new and sealed TCG product may cause a substantial loss of value, without automatically creating an absolute exclusion from the right of withdrawal. Mandatory statutory rights remain applicable.
- Statutory warranties — Statutory warranties remain applicable, including where a product is defective, non-conforming, affected by a hidden defect or damaged for reasons not attributable to the customer.
- Fulfilment error — If the wrong product or quantity is supplied, or another error is attributable to order fulfilment, contact customer service so that the applicable remedy can be implemented.