Tips & news
Discover our guides, news and advice to choose your TCG products more easily and keep up with the latest Poke-Geek updates.
Produit scellé ou carte à l’unité : que choisir selon son objectif ?
Scellé pour l’expérience d’ouverture, carte à l’unité pour la précision : une méthode neutre pour choisir selon votre usage, votre budget et votre tolérance au hasard.
Read more...Guide cadeau TCG : choisir selon la licence, le budget et le profil
Pokémon, One Piece, Lorcana ou accessoires : cinq questions suffisent pour choisir un cadeau TCG cohérent avec la personne, son usage et sa langue.
Read more...Débuter One Piece Card Game : starter deck, boosters et accessoires
Un guide concret pour choisir un premier deck One Piece Card Game, comprendre le rôle des boosters, vérifier la langue et préparer son matériel sans achat superflu.
Read more...Frequently asked questions
Find essential information about order preparation, pre-orders, collection and delivery tracking.
When will my order be prepared and shipped?
Items in stock are generally prepared within 24 to 48 business hours from our warehouse in France. Transit time depends on the delivery method selected.
How do pre-orders work?
An order containing a pre-order item is shipped once all items are available. The latest date shown for the order applies.
Can I collect my order in Émerainville?
Yes. Free collection in Émerainville is available by appointment, Monday to Saturday from 10:00 a.m. to 3:00 p.m., after email confirmation that the order is ready. Identification may be requested.
How can I track my delivery?
Tracking details are sent by email as soon as the order ships. They show the shipment’s progress and, for collection-point deliveries, where the parcel is available.
How can I contact Poke-Geek if there is a problem?
Use the contact page and include your order number and relevant details. For an item damaged in transit, contact us within 48 hours and attach photos of the parcel and product.