Shipping & Pickup
Delivery of your order
France, Europe, and various international destinations. Available methods and rates are displayed before you confirm your order.
1. Preparation
Usually within 24 to 72 hours
Excluding pre-orders, weekends, public holidays, and special periods.
2. Shipping
Tracking details sent via email
Tracking activation may take up to 24 hours, depending on the carrier.
3. Receipt
Check the condition of the package
Report any visible issues promptly and keep relevant photos.
Indicative delivery methods
Mondial Relay
France & Europe
Estimated delivery time: 3 to 5 business days.
Colissimo tracked with signature
Metropolitan France
Estimated delivery time: 24 to 48 hours after dispatch.
UPS Standard
Europe & International
Delivery time varies by destination.
Delivery times are estimates and may vary depending on the destination, the time of year, or carrier constraints.
Shipping costs
These are calculated based on your cart, the carrier, and the destination. The exact amount is displayed at checkout before payment.
International
For destinations outside the European Union, customs duties or local taxes may apply to the recipient.
Pre-orders and mixed orders
If an order contains both in-stock products and pre-order products, it will be shipped once all items are available, unless an alternative arrangement is agreed upon with customer service.
Upon receipt of the package
Package visibly damaged or opened
Whenever possible, refuse delivery or note specific reservations with the carrier. Take photos of the packaging, the label, and the affected products.
Issue after receipt?
Please contact our customer service team promptly with your order number and relevant photos to help expedite the processing of your case.
Incorrect address
Before shipment: contact us immediately so we can check if a correction is still possible.
After shipment: if the package is returned due to an incorrect or inaccessible address, re-shipment may require payment of additional shipping fees.
Is your country not listed, or do you have a question about shipping? Contact us.